Solr Managed Services

Solr is the popular, blazing-fast, search platform built on Apache Lucene.  With zData’s Managed Services Expertise, there is no new technology we can’t handle. Our Solr Managed Services include System Administration, Cluster Maintenance, Tool Connectivity, and Monitoring.  Through Solr,  zData can provide a search solution that enables users to find highly relevant information reliably and quickly.

zData provides three levels of Solr Support and Solr Managed Services for on premise and cloud environments. Services are provided either remotely or on-site and are designed to cater to a variety of requirements. Support options vary from an occasional support \troubleshooting to 24×7 support for business critical systems.

zData - Solf Managed Services

Managed Services Support Levels

Level I

This entry level support provides the customer access to a dedicated Hadoop help-desk equipped to handle technical incidents.
Resolutions/solutions are delivered according to a determined Service Level Agreement.  This support service can cover Hadoop (Hive, Hbase, Scoop).

Level II

Level II provides monitoring, tuning, patching, backups and the general health of the Hadoop system.  Help-desk support is provided for incidents that may occur throughout the working day.  As with Level I, zData can offer this service for many distributions including Datastax, MapR, Cloudera, Hortonworks and Pivotal HD.

Level III

Level III takes the comprehensive managed service provided by Level II and  extends the hours of coverage to 24×7 for critical issues.  This is ideal for organizations whose system is business critical and 24-hour availability is key.

Engagement Models

zData engages its clients in various flexible ways to manage client requirements that could be one-time or on-going multi-year projects. Our models include fixed-fee, Time and Materials (T&M), Service Level Agreement (SLA) based, Units of Work and reward schemes.