Hadoop Managed Services

zData offers a complete set of Hadoop infrastructure and support services.  Our team is versed in transferring day-to-day related management responsibility as a strategic method for improved enterprise production workloads, designing, building, deploying, and supporting the Hadoop platform and tool sets. With the option of Hadoop’s delivery through our managed service model,  zData is able to help accelerate delivery while keeping costs low. Our skilled Hadoop experts can provide a high end skill set to offset the lack of in-house skills,  diminish data center or cloud barriers and guarantee successful implementation.

Three Levels of Support

zData provides three levels of Hadoop Support and Hadoop managed services for on premise and cloud environments. Services are provided either remotely or on-site and are designed to cater to a variety of requirements. Support options vary from an occasional support \troubleshooting to 24×7 support for business critical systems.

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zData - Hadoop Managed Services

Managed Services Support Levels

Level I

This entry level support provides the customer access to a dedicated Hadoop help-desk equipped to handle technical incidents.
Resolutions/solutions are delivered according to a determined Service Level Agreement.  This support service can cover Hadoop (Hive, Hbase, Scoop).

Level II

Level II provides monitoring, tuning, patching, backups and the general health of the Hadoop system.  Help-desk support is provided for incidents that may occur throughout the working day.  As with Level I, zData can offer this service for many distributions including Datastax, MapR, Cloudera, Hortonworks and Pivotal HD.

Level III

Level III takes the comprehensive managed service provided by Level II and  extends the hours of coverage to 24×7 for critical issues.  This is ideal for organizations whose system is business critical and 24-hour availability is key.

Engagement Models

zData engages its clients in various flexible ways to manage client requirements that could be one-time or on-going multi-year projects. Our models include fixed-fee, Time and Materials (T&M), Service Level Agreement (SLA) based, Units of Work and reward schemes.